• United Kingdom ($)
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  • Delivery

    Delivery to the UK
    DELIVERY METHODDELIVERY COSTDELIVERY TIME
    Standard Free 2 to 3 working days
    Express  £5(Free on orders over £45) Within 1 working day
    Collect + £3 (Free on orders over £45) 2 to 5 working days
    International delivery

    Delivery prices will be automatically calculated at the checkout page when both the delivery destination and service option is selected. We offer the following international delivery options.

    DESTINATION DELIVERY TIMES PRICE
    ROI 1-5 days from £5
    Americas 1-5 days from US$8
    Europe 1-5 days from €5
    Australia 2-5 days from AU$8
    Rest Of World Up to 10 days from £8
    Has my order been received?

    If your order has been received you will receive a confirmation email shortly. If you do not receive a confirmation email please contact our customer support team. As soon as your order is dispatched from our Warehouse, you will be sent an email to confirm that it's on its way.

    Has my order been shipped out yet?

    When your order has been shipped you will receive a confirmation e-mail with a tracking number. Please check your junk order if you did not receive an email.

    You may also track the status of your order by logging into your account here

    How do I track my order?

    You will receive a confirmation email with a tracking number to your order once we have despatched it. You may also find this tracking number by viewing your order history here.

    Import duty and charges

    All taxes and duties are included for orders going to EU destinations

    Outside the EU, customs or import duties are charged once the parcel reaches the destination country. These charges must be paid by the customer.

    Unfortunately, Momokrom has no control over these charges, customs policies and import duties vary widely from country to country so we cannot give an exact figure of the fee you will incur.

    You may wish to contact your local customs office for current charges before you order, so you are not surprised by charges when your parcel arrives.


    Refusal of parcels


    If you refuse a parcel, please note you will be liable for the return costs and Customs charges if applicable. These charges will be deducted from the cost of your order.

    How do I reschedule my delivery?

    If a courier has attempted to deliver to you but you weren’t at home, they will leave a card providing details of when they will redeliver your parcel or if you can collect it from their sorting office.

    If no details have been left you can contact the courier directly

    Or contact our Customer Care team and we will help you.

    I have received an incorrect item

    If you have received an incorrect item in your order please contact our Customer Care team with full details and we will get back to you as soon as possible within office hours.

    An item is missing from my order

    If you receive the wrong item or something is missing from your order then please contact our Customer Care team and we will email you with a free returns label to return the item and despatch the correct item (stock willing) for you on a next day service.

    I have received a faulty item

    If you think there is a fault with an item you have received from us contact our Customer Care team with your full name, order number, description and photograph of the fault.

    We aim to resolve any issues with faulty items as soon as we can within office hours but we need you to inform us of any faults as soon as you discover them so that we can resolve the issue for you.

    All faulty items must be pre-approved to return by our customer cares team in the first instance. Please note that if you return an item as faulty that has not been pre-approved, you may occur a returns charge if we deem the item as not faulty.

    My order has not arrived yet?

    As specified in the delivery guide, your order may be delayed by our courier during holiday season.

    If you're order is taking exceptionally long to arrive, or the tracking info we gave you is not valid, please contact our Customer Care team with your full name, order number and the tracking number and we will resolve your query.

    Do you deliver to BFPO?

    Currently we do not offer a delivery service to BFPO addresses. We apologize for any inconvenience this may cause.

    Do you deliver to work addresses?

    We can deliver to your home address or your place of employment. If you would like your delivery to reach you at work, please be sure someone will be there to take receipt of the goods.

    Do you delivery to PO box addresses?

    Unfortunately we are unable to deliver to PO Box addresses at this time.

    What if I am not home for delivery?

    If you are not at home to take receipt of your order the parcel can be left in a safe place or left with a neighbour, however any instructions left for the driver are only requests and are not guaranteed. Please contact the courier for help.

    If my parcel is lost will I get reimbursed?

    If you have not received your order, we will need to raise a full investigation with our couriers which can take up to 2 weeks to confirm with them that you have not received your parcel.
    Once we have confirmed this, we can dispatch your order again or reimburse you the full amount of your order.

    What time can I expect delivery?

    Delivery can be expected from 8:00 am – 21:00pm – however on occasion they can deliver outside these hours.

PLEASE NOTE

During sale periods and promotions the delivery time may be longer than normal.

0161 834 4579

Monday to Friday from 8am to 8pm

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